Get help from us
How to reach us, what to include for the fastest answer, and response times.
Use Support in your account: we see your licences and sites straight away. Not a customer yet? Use the contact page.
For the fastest answer
- Pick the subject that fits; the form tells you what to include.
- Add your site address and, for problems, what you expected and what happened instead.
- Include your WordPress and WooCommerce versions (Tools → Site Health → Info).
- Reply to our confirmation email to send screenshots.
We answer by email on Dutch business days, usually within one business day. All Access and Agency customers come first.
Still need help?
Send us a message from your account and we’ll see your licences and sites straight away. We answer on Dutch business days, usually within one business day.