Fix common problems
A price doesn’t change, the licence won’t activate, or updates don’t show.
A price doesn’t change
- Is the rule switched on? Check Rule is active in Joinery → Rules.
- Do all conditions match? Every condition must be true. Remove them one at a time to find the one that doesn’t.
- Dates use your site’s time zone (Settings → General).
- Is another rule set to Don’t combine with other rules with a lower priority number? It may be stopping this one.
- Joinery changes prices in the cart and checkout. Product pages show the normal price until a product is in the cart.
- Using a caching plugin or host cache? Clear it. Never cache the cart or checkout pages.
The licence won’t activate
| Message | What to do |
|---|---|
| A licence key looks like JNR-XXXX-XXXX-XXXX-XXXX. | Copy the key again with Copy key in your account; spaces are fine, other characters aren’t. |
| We couldn’t find that licence key. | Check you copied the whole key, from the account it was bought with. |
| All sites on this licence are in use. | Deactivate a site under Sites in your account, or add sites. |
| This licence has expired. | Renew it in your account, then click Check again. |
| This licence was refunded. | Refunded licences can’t be used. Buy a new licence to continue. |
| The licence server could not be reached. | Your host may block outgoing connections. Ask them to allow connections to www.joinerywp.com, then try again. |
Updates don’t show
- WordPress checks about twice a day. Go to Dashboard → Updates and click Check again.
- If it says “Automatic update is unavailable”, read the line after it: your key isn’t added on this site, the licence has expired, or it doesn’t include this plugin.
- You can always download the latest version from your account and upload it.
Tip: Still stuck? Send us a message from Support in your account with your site address. We’ll take a look.
Still need help?
Send us a message from your account and we’ll see your licences and sites straight away. We answer on Dutch business days, usually within one business day.