Pay with a gift card or store credit
What your customers see at checkout, how balances are used, and how to add a gift card to an account.
- 1
Enter the code at checkout
Under Gift card or store credit, the customer types the code into Gift card code and clicks Apply. Capitals, spaces and dashes don’t matter. The card pays as much of the order as it can, and the rest stays on the card for next time. In the classic cart and checkout, the button is called Apply gift card.
- 2
Use store credit
Signed-in customers with a balance see Use my store credit. It’s ticked automatically, and they can untick it to save the credit for later.
- 3
Add a gift card to an account
Customers can also go to My account → Store credit, enter the code under Add a gift card and click Add to my credit. The whole balance moves to their store credit, so it’s used automatically on their next orders. The card can’t then be used by anyone else.
How the money is counted
- Gift cards and store credit are a way of paying, not a discount: tax and shipping are charged as normal, and the order total is what the gift card covers.
- Gift cards are used first, in the order they were added, then store credit. Up to 5 gift cards fit on one order.
- Gift cards and store credit can’t pay for gift cards. In a cart with other products, they pay for everything except the gift cards; in a cart of only gift cards, the checkout says so and doesn’t ask for a code.
- If the order is cancelled or the payment fails, the money goes back onto the card or into the customer’s store credit. It’s taken again if the customer pays after all.
- If gift cards cover the whole order, the customer still clicks Place Order, with nothing left to pay.
- Store credit that expires soonest is spent first, so customers lose as little as possible.
Messages your customers may see
| Message | What it means |
|---|---|
| We couldn’t find that gift card. | The code has a typo, or it’s from another shop. Codes look like GIFT-XXXX-XXXX-XXXX. |
| This gift card has been used up. | Its balance is zero. |
| This gift card has expired. | It’s past its expiry date. You can give it a new date in WooCommerce → Gift cards if you want to honour it. |
| This gift card has been disabled. | Someone disabled it in WooCommerce → Gift cards, or its order was cancelled or refunded. Enable it there if that was a mistake. |
| This gift card was added to a customer’s store credit. | It was moved to an account; that customer signs in and uses their store credit. |
| Gift cards can’t be bought with a gift card or store credit. | The cart holds only gift cards. The customer pays for them another way. |
| Too many tries. Wait 15 minutes, then try again. | After 10 wrong codes in 15 minutes, we pause new tries to stop people guessing codes. |
Still need help?
Send us a message from your account and we’ll see your licences and sites straight away. We answer on Dutch business days, usually within one business day.